Legal Stuff

All the legal info for our Tarraco Arena website.

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Legal Notice

PURPOSE

This legal notice explains how you can use the tarracoarena.com website, which is owned by AGENCIA DE PUBLICITAT INTERNACIONAL CATALANA, S.L.

When you browse this website, you become a USER, and that means you fully agree to all the terms and conditions in this legal notice. Just so you know, AGENCIA DE PUBLICITAT INTERNACIONAL CATALANA, S.L. might change these terms without telling you beforehand. If that happens, we'll post the updates and let you know as soon as we can.

So, it's a good idea to read through this carefully if you want to use the info and services on this website.

Also, as a user, you promise to use the website properly, following the law, acting in good faith, respecting public order, sticking to common online practices, and following this Legal Notice. You'll be responsible to AGENCIA DE PUBLICITAT INTERNACIONAL CATALANA, S.L. or anyone else for any harm caused if you don't stick to this promise.

Using the website in any way not allowed here is strictly forbidden. AGENCIA DE PUBLICITAT INTERNACIONAL CATALANA, S.L. can stop or remove your access and use at any time if you don't follow the rules.

1. WHO WE ARE

Hey there! Just so you know, AGENCIA DE PUBLICITAT INTERNACIONAL CATALANA, S.L., following Law 34/2002 (which is all about online services and e-commerce), wants to share some info with you:

  • Our official company name is: AGENCIA DE PUBLICITAT INTERNACIONAL CATALANA, S.L.
  • But you might know us better as: TARRACO ARENA
  • Our tax ID is: B64464332
  • You can find our registered office at: C/ MALLORCA, 18, 43001 TARRAGONA
  • We're registered with the Commercial Registry of Tarragona, listed as Volume: 2270 Folio: 156, Sheet no. T-45937.

2. How to Reach Us

If you need to get in touch, here's how you can find us:

  • Phone: 977211985
  • Email: administracion@tarracoarena.com
  • Our mailing address is: C/ MALLORCA, 18, 43001 TARRAGONA

Just so you know, any messages or communications between you and TARRACO ARENA will be considered official if you use any of the contact methods we listed above.

3. Rules for Using Our Website

Our website and all its info are free for everyone to use! But, for some special services, TARRACO ARENA might ask you to sign a service agreement first. Also, when you share any info with us, please make sure it's true and up-to-date, because you'll be responsible for anything that's not quite right.

By using our site, you agree to use TARRACO ARENA's content and services properly. This means you won't use them to, for example:

  1. Share anything that's illegal, violent, pornographic, racist, hateful, offensive, promotes terrorism, or generally goes against the law or public peace.
  2. Upload computer viruses or do anything that could mess up, damage, interrupt, or cause errors in TARRACO ARENA's or other people's electronic documents, data, or systems. Also, don't block other users from accessing our website and services by hogging all the computer resources we use to provide them.
  3. Try to get into other users' email accounts or restricted parts of TARRACO ARENA's or other companies' computer systems, or try to steal information.
  4. Break any intellectual property rights (like copyrights or trademarks), or spill confidential info belonging to TARRACO ARENA or others.
  5. Pretend to be someone else.
  6. Copy, distribute, share publicly, change, or modify any of the content, unless you have permission from the owner or it's allowed by law.
  7. Gather data for advertising, or send out any kind of ads, sales pitches, or other commercial messages without asking for permission first.

Everything on this website – like all the texts, photos, graphics, images, icons, tech, software, and even the design and code – belongs to TARRACO ARENA. You don't get any special rights to use or profit from them beyond what you need to simply use the website properly.

Basically, when you visit our website, you can look at the content and even make private copies for yourself. Just make sure you don't give those copies to other people, put them on network servers, or try to make money from them in any way.

Also, all the brand names, logos, and other unique marks you see on our website belong to TARRACO ARENA. Just using or visiting the site doesn't give you any rights to them.

You're not allowed to distribute, change, give away, or publicly share any of the content, or do anything else that hasn't been specifically approved by the copyright owner.

Just because there's a link to another site doesn't mean TARRACO ARENA has any connection with that site's owner, or that we agree with or endorse their content or services.

TARRACO ARENA isn't responsible for how you use the stuff we put on this website, or for anything you do based on it.

3.1 WE'RE NOT RESPONSIBLE FOR HOW YOU ACCESS OR USE THE WEBSITE

The website owner isn't responsible for whether the site is always available, reliable, or continuous. But don't worry, we'll always try our best to fix any interruptions super fast and find other ways to keep things running if we can.

TARRACO ARENA isn't responsible for any kind of damage or harm that comes from these things, as much as the law allows:

  1. Not being able to get onto the website, or if the content isn't totally true, accurate, complete, or up-to-date. Also, if there are any glitches or problems with the content that's sent, shared, stored, made available, or accessed through the site or its services.
  2. If there are any viruses or other nasty stuff in the content that could mess up your computer systems, electronic documents, or personal data.
  3. If laws, good faith, public order, internet rules, or this legal notice are broken because someone uses the website incorrectly. For example, TARRACO ARENA isn't responsible if other people mess with intellectual property rights, business secrets, personal reputation, privacy, or image rights, or if they break rules about unfair competition and illegal advertising.

Also, TARRACO ARENA isn't responsible for any info you find outside this website that isn't directly handled by our webmaster. The links you see here are just to let you know about other places where you might find more info related to what we offer. TARRACO ARENA doesn't promise that these linked sites will work or be accessible, and we don't suggest, invite, or recommend you visit them. So, we're not responsible for what happens if you do. And TARRACO ARENA isn't responsible for links created by other people.

3.2 WHAT TO DO IF YOU SPOT ILLEGAL STUFF HAPPENING

If you or anyone else thinks there's something illegal going on with any content or activity on the website (or pages linked from it), please let TARRACO ARENA know. Just send us a message, tell us who you are, and explain what you think is wrong.

3.3 OUR POSTS

Just so you know, the admin info we share on this website isn't a substitute for the official legal stuff published in government journals (like laws, rules, plans, etc.). Those official publications are the only ones that truly confirm what's real and correct. Think of the info here as a helpful guide, not something with legal power.

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·Privacy Policy

 

4.1 QUICK INFO ABOUT DATA PROTECTION

  • Who's in charge: AGENCIA DE PUBLICITAT INTERNACIONAL CATALANA, S.L.
  • Why we collect data: To give you the services you ask for, keep in touch about them, and let you know what we're up to in general.
  • How we're allowed to use it: Because of a contract, with your permission, or for our legitimate business interests.
  • Who gets your data: We won't share your data with anyone else, unless the law says we have to.
  • Your rights: You can access, correct, or delete your data, plus other rights mentioned in the extra info. Just email administracion@tarracoarena.com to do so.  

4.2. MORE INFO ABOUT DATA PROTECTION

Who's in charge of your data?

Who we are: AGENCIA DE PUBLICITAT INTERNACIONAL CATALANA, S.L. – Tax ID: B64464332 – Our address: C/ MALLORCA, 18, 43001 TARRAGONA – TARRAGONA Phone: 977211985 – Email: administracion@tarracoarena.com

What do we use your personal data for?

Here at AGENCIA DE PUBLICITAT INTERNACIONAL CATALANA, S.L., we use the info you give us to provide the services you've agreed to. This includes handling all the admin, accounting, and tax details for your requested services, keeping in touch about them, and sending you updates (even by email) about our general activities. How long do we keep your data? We'll hold onto your data until you ask us to delete it, and we'll always keep it for as long as required by law.

What's our legal reason for processing your data?

Here's the legal reason why we process your data:

  • Fulfilling a contract: Providing the services you've requested.
  • Your consent: Sending you marketing messages about our general activities.

Do we transfer your data to other countries?

We don't plan to transfer your data to other countries.

What are your rights when you give us your data?

Everyone has the right to know if we at AGENCIA DE PUBLICITAT INTERNACIONAL CATALANA, S.L. are processing their personal data.

You have the right to access your personal data, ask us to correct any wrong info, or, if it applies, ask us to delete it when, for example, the data isn't needed anymore for the reasons we collected it.

In some cases, you can ask us to limit how we use your data. If you do, we'll only keep it for handling or defending legal claims. Plus, when the law allows, you have the right to transfer your personal data.

In some situations, and for reasons specific to you, you can object to us processing your data. If you do, AGENCIA DE PUBLICITAT INTERNACIONAL CATALANA, S.L. will stop using your data, unless we have really strong, legitimate reasons, or it's for handling or defending against legal claims.

You can actually use your rights by sending an email to administracion@tarracoarena.com or a letter to C/ MALLORCA, 18, 43001 TARRAGONA.

If you've given your permission for something specific, you can take back that permission anytime. This won't affect whether the processing was legal before you withdrew your consent.

If you feel your personal data rights have been breached, especially if you haven't gotten a satisfactory response when trying to use your rights, you can file a complaint with the relevant Data Protection Supervisory Authority through their website: www.agpd.es

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General Conditions

These General Terms of Contract (which we'll call 'General Conditions' or GC) explain how you can access and use our website at tarracoarena.com. Just by visiting the website, you become a user (or 'the User') and agree to everything in these General Conditions. If you don't agree with them, please don't buy any tickets through our Sales Channels. By accepting these General Conditions, you're saying that:

  • You've read, understood, and grasped everything in this document.
  • You're legally able to enter into a contract.
  • You'll take on all the responsibilities outlined in this document.

1. GENERAL INFO

Tarraco Arena can cancel any transaction and/or close your account if we have reasonable suspicions, hints, or proof that it broke these General Terms of Use, and we might do it without telling you beforehand.

Tarraco Arena also has the right to cancel tickets if they reasonably believe the purchase was fraudulent.

You agree to protect Tarraco Arena from any claims, fines, penalties, or sanctions they might have to deal with if you don't follow the usage rules we mentioned. They also reserve the right to take any legal action they deem necessary.

2. LINKED CONTENT AND SERVICES

Our website might have links that take you to other pages not promoted by Tarraco Arena. Because of this, we can't be held responsible for any problems those pages might cause you or others, like if they're illegal, low quality, outdated, unavailable, incorrect, or just not helpful. Still, Tarraco Arena does its best to prevent these situations and will remove any problematic links as soon as we find out about them.

3. BOOKING CONDITIONS

You can check out the main details for all the shows and events Tarraco Arena offers right on their description pages on our website.

Buying tickets is subject to these General Conditions, any special terms and conditions we publish on the website or include in your purchase confirmation email, and sometimes, the terms and conditions of the event organizers or promoters, which you can usually find on their own websites.

You can complete your contract in Spanish (Castilian), and in other languages too, if that option is offered.

3. TICKET SALES

Our website guides you through the purchase process, and before you finalize anything, you'll always see all the details about the final price, including a breakdown of taxes, any extra fees, or discounts you might qualify for.

To buy tickets, you just need to use a valid email address. The details you give us during the purchase won't be stored as registered user info, but we will handle them according to personal data protection laws. You can read our Privacy Policy and cookie consent here.

If your purchase is successful, you'll see a confirmation on your screen, along with a unique locator number for your purchase. You'll also get a purchase confirmation email sent to the address you gave us.

You can print your tickets yourself or download them to your phone's Wallet, either from the confirmation screen or the purchase confirmation email. Just a heads-up, you're solely responsible for making sure all the details you provide are correct and accurate.

Tarraco Arena simply helps sell tickets; we don't actually control the shows or events, how many tickets are available, or any delays, cancellations, or other problems that might lead to a complaint (like visibility, sound quality, or accessibility). If you have any complaints about an event, whether it's happening, suspended, changed, or canceled, you'll need to contact the organizer directly and show them your ticket.

To keep things fair, and sometimes because a show is super popular, there might be a limit on how many tickets you can buy with a single credit card. For any events where this applies, we'll always do our best to let you know.

Also, reselling tickets is not allowed, according to current rules. If you resell tickets, or try to sell them illegally, your tickets could be taken away or canceled without any refund or other compensation.

4. PAYMENT PROCESS

When you're buying tickets, you'll need to fill in the necessary details and choose one of the payment options available. Our ticket system uses a secure server and encryption to keep things safe. Just so you know, purchases might also go through some verification and security checks.

5. PRICE AND ADDITIONAL COSTS

The prices you see for each ticket generally include VAT (Value Added Tax) and any other direct taxes, unless we say otherwise. And just so you know, all prices are in Euros (€).

6. RIGHT OF WITHDRAWAL

The user needs to make sure, before buying, that all the info they've entered is correct, because once you've bought your tickets, you can't get a refund. Not being able to make it to the show or making a mistake when buying tickets aren't reasons for a refund. Tickets can only be canceled if there are technical or operational problems caused by Tarraco Arena.

So, you won't be able to use your right to withdraw or cancel, as consumer laws don't cover services related to leisure or entertainment activities. This is all based on Article 103 of the revised General Law for the Defense of Consumers and Users and other related laws, approved by Royal Legislative Decree 1/2007, from November 16.

7. RIGHT OF ADMISSION

Just for your general awareness, we want to let you know that Tarraco Arena has a video surveillance system inside its facilities. This is purely for everyone's safety and to keep an eye on the areas where events are happening.

When you enter the venue, you might be subject to a search, as required by law. You can't bring in anything the organizers consider dangerous, plus there are these other rules:

  • No e-cigarettes or vapes are allowed anywhere in the venue.
  • You can't bring in any food or drinks bought outside the venue.
  • People wearing sports clothes or shoes won't be allowed in.
  • No one wearing paramilitary clothing will be allowed in.
  • Sorry, no bachelor or bachelorette parties allowed.
  • Also, no one in costumes or face paint for the occasion can come in.

On top of everything we've already mentioned, you can only get in if you have a complete ticket that's in good condition.

Once you leave the venue, your ticket rights are gone.

It's up to the organizers whether they let you in once the event has started.

You can't bring food or drinks into the venue, unless you have allergies or intolerances. If so, you'll need to tell the organizers beforehand by emailing info@tarracoarena.com. They'll check the special conditions and sort out the necessary permission.

8. EVENT CANCELLATIONS

Tarraco Arena doesn't control if events get paused or canceled; that's totally up to the organizer. So, if you have any issues about a canceled event, you'll need to talk to the organizer directly and show them your ticket.

9. REFUNDS

If you need to claim a refund, Tarraco Arena will be the one handling it.

Once you've bought your ticket, we can't do exchanges or refunds. You'll only get your money back if an event is canceled.

If an event is canceled, you can ask for a refund within 30 days from when the cancellation was publicly announced. Just follow the instructions the organizer sends via email. We'll only refund the ticket price; other costs like booking fees, hotels, travel, meals, etc., won't be refunded.

We won't refund your ticket if a concert is canceled, paused, or changed once it's already started due to unexpected events or things out of our control. Also, we can't replace your ticket if it's lost, damaged, stolen, or destroyed.

It's your job to read up on and understand the details and special bits about each event.

10. INVALID OR INEFFECTIVE CLAUSES

If any part of these General Conditions is found to be totally or partially invalid or ineffective, it will only affect that specific part. The rest of these Conditions will still be valid. The affected part will be treated as if it was never there.

11. CHANGES TO THE GENERAL CONDITIONS

These General Conditions, which you can find on our website, might be updated by us publishing a new version.

12. APPLICABLE LAW AND JURISDICTION

These General Conditions will be guided and understood according to Spanish law. This includes, among others, Royal Legislative Decree 1/2007 on the General Law for the Defense of Consumers and Users, Law 34/2002 on Information Society Services and Electronic Commerce, and the current regional rules of where the contract was made.

Any disagreements will be handled by the Courts and Tribunals in Tarragona. You can also file a claim in your home city, as per the applicable laws.

Version: 12/06/2020

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Cookie Policy

 

WHAT ARE COOKIES?

A 'cookie' is a tiny file that gets saved on your computer, tablet, smartphone, or any other device, holding info about your browsing. All these 'cookies' together help us make our website better and let us know which pages you find helpful and which ones you don't.

This website uses cookies and similar tech that store and grab info while you're browsing. Generally, these technologies can do all sorts of things, like recognizing you as a user, gathering info about your browsing habits, or customizing how content appears for you.

TYPES OF COOKIES

The info we're giving you next will help you get a handle on the different kinds of cookies:

  • First-party cookies: These are cookies sent to your device from our own systems or domains, which we use to provide the service you've asked for.
  • Third-party cookies: These are cookies sent to your device from a system or domain that isn't managed by us, but by another partner. For example, those used by social media sites or external content like Google Maps.
  • Session cookies: These are temporary cookies that stay in your browser's cookie file until you leave the website, so none of them are saved on your computer's hard drive. The info gathered by these cookies helps us analyze website traffic patterns. Ultimately, this lets us give you a better experience by improving content and making it easier to use.
  • Persistent cookies: These are stored on your hard drive, and our website reads them every time you visit again. A permanent cookie has a set expiration date, and it stops working after that date. We usually use these cookies to make registration services easier.
  • Technical cookies: These are essential for browsing and making sure our website works properly. For example, they help manage traffic and data communication, let you access restricted areas, use security features, store content for sharing videos, or share stuff on social media.
  • Personalization cookies: These cookies let you access the service with features already set up based on things like your language, the type of browser you're using, your regional settings, and so on.
  • Analytics cookies: These cookies, whether handled by us or by others, help us count users and do statistical analysis of how people use our service. We do this by looking at your browsing on our website to improve the products or services we offer you.
  • Advertising cookies: These cookies help us manage the ad spaces on our website as effectively as possible, showing you ads related to your browsing profile.
  • Behavioral advertising cookies: These cookies store info about user behavior, gathered by continuously watching what you do. Thanks to them, we can learn your internet browsing habits and show you ads related to your browsing profile.

¿WHY DOES THIS WEBSITE USE COOKIES?

This website uses analytics and advertising cookies for the purposes we just talked about. Specifically, www.tarracoarena.com uses the following cookies:

WHO USES COOKIES ON THIS WEBSITE?

Details about who uses the cookies, what kind of cookies are used, and other info are listed below:

Note: "First-party" cookies are only used by the owner of this website, and "Third-party" cookies are also used by the service provider detailed in the table above.

You can find out about any transfers to other countries made by the third parties mentioned in this cookie policy by checking their own policies (see the links provided in the "More information" section of the table above).

HOW CAN I DISABLE OR DELETE THESE COOKIES?

You can allow or block cookies, and also clear your browsing data (including cookies), right from the browser you're using. Check your browser's options and instructions to do this. Just remember, if you accept third-party cookies, you'll need to delete them through your browser's settings.

Also, some Services might use connectors for social networks like Facebook or Twitter. When you sign up for a Service using your social network login, you're giving that social network permission to save a persistent cookie that remembers who you are and keeps you logged into the Services until it expires.

You can delete this cookie and stop social media access to the Services by updating your preferences on that specific social network.

Below, you'll find links with info on how to manage cookies for the most popular browsers:

  • Firefox:http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
  • Chrome: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
  • Internet Explorer: https://support.microsoft.com/es-es/help/278835/how-to-delete-cookie-files-in-internet-explorer
  • Microsoft Edge: https://support.microsoft.com/es-es/help/4468242/microsoft-edge-browsing-data-and-privacy-microsoft-privacy
  • Safari: http://support.apple.com/kb/ph5042
  • Opera: http://help.opera.com/Windows/11.50/es-ES/cookies.html
  • Other browsers: check the documentation for the browser you have installed.

GOOGLE ANALYTICS BROWSER OPT-OUT ADD-ON

If you want to opt out of Google Analytics cookies across all browsers, so your info isn't sent to Google Analytics, you can download an add-on that does this from this link: https://tools.google.com/dlpage/gaoptout.

Exercising your rights.

You can learn about and use your data protection rights by checking out our Privacy Policy.

*These conditions will follow current Spanish law.

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